Terms & Conditions | The Raw Food Girl

Terms & Conditions

Thank you for visiting THE RAW FOOD GIRL website. These Terms & Conditions apply to the use of www.rawfoodgirl.com.au. By accessing this website and / or purchasing from this site, you agree to be bound by these Terms and Conditions.

Using this Website indicated that you accept these conditions, regardless of whether you choose to register with us or purchase our products. If you do not accept these terms, please refrain from using this website.

The www.rawfoodgirl.com.au website is operated by Tamara Brown, trading as The Raw Food Girl.

Our contact details are as follows:

Trading address: Butler, Western Australia, 6036, Australia.
ABN: 61 485 090 507.
General email:tamara@rawfoodgirl.com.au
Telephone number: 0433 075 878

DELIVERY

Digitally delivered products:

Upon purchase you will receive a confirmation message on screen to let you know your purchase was successful.

Within 30 minutes, you will receive your email receipt. For ebooks, you will receive login details to download your product. Physical purchases (like print books) will be posted to the address you have provided us with, within 48 hours of purchase.

If you have not receivedconfirmation of purchase and log in details after 30 minutes, please check your spam folder. If you still do not see them, please contact us at  tamara@rawfoodgirl.com.au for assistance.

REFUNDS

We offer a full 30 day money back guarantee.If any of our products don’t meet with your expectations, we will give you a promptrefund. Please send an email to tamara@rawfoodgirl.com.au within 30 days of your purchase date stating that you would like a refund and the reason for the request.

In the case of digital product refunds, we will issue the refund within 48 hours of the request, Monday to Friday.

CLASSES / WORKSHOPS

CANCELLATION POLICY FOR EVENTS& WORKSHOPS

Should you be unable to attend any of our workshops you booked and confirmed, a substitute is always welcome at no extra charge. A full refundis granted for cancellations received in writing more than14 days prior to the event. Inside of this 14 day window, a 50% refund is given, or the ticket may also be transferable to another workshop of the same value.

If you wish to transfer your ticket to another person, please email this in writing to tamara@rawfoodgirl.com.au. There will be no charge to transfer your ticket.

In the event that The Raw Food Girl cancels an event, retreat or workshop, payments received at the cancellation date will be refunded or credited within 7 days of the cancellation, and may be used towards attendance at a future workshop or event..

The Raw Food Girl reserves the right to postpone or cancel an event, program or workshop, to change the location or to alter the advertised speakers or itinerary.

COPYRIGHT POLICY

You are permitted to print and download extracts from www.rawfoodgirl.com.au for your own use on the following basis:

All designs, text, graphics and their selection and arrangement on this site are the copyright of Tamara Brown or her content providers. You are welcome to copy electronically or to print portions of this site for your own personal, non-commercial use. No documents or related graphics at www.rawfoodgirl.com.au are to be modified in any wayAny other use of materials on this site without prior written consent is strictly prohibited.

No part of www.rawfoodgirl.com.au may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

If you would like to use an article or photo for commercial use, such as your website, blog, printed material, or any other printed or electronic media, please contact us at tamara@rawfoodgirl.com.au

SERVICE ACCESS

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We do not store credit card details nor do we share customer details with any 3rd parties.

We collect information about you for 3 reasons: firstly, to process your order, second to provide you with the best possible service and third, for internal record keeping.

If you order from us, the type of information we will collect about you include:

Name

Email

Postal address

This information will be held securely. Our site is scanned and protected by an SSL certificate. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at stewart@rawfoodgirl.com.au. If you find any inaccuracies, we will delete or correct it promptly. We will also permanently delete all information we hold for you upon request.

AFFILIATES

If you purchase anything through a link on this site or in an email from us, you should assume that we have an affiliate relationship with the company providing the product or service that you purchase, and that we will be paid in some way or are affiliated with the company in some way. We only recommend products and services of friends that we believe in, both in quality and service.  We recommend that you do your own independent research before purchasing anything.

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